Zoom Integration
To install and use Line 21 Live Captions for Zoom, you need a registered Line 21 account.
Additionally, you must be the Owner or Admin of your Line 21 account and an Owner or Admin of your Zoom account.
Why Line 21 Live Captions?
Our simple to use app delivers a higher accuracy automated captioning service for attendees in Zoom meetings and webinars, either in the original language, or supporting machine translation.
Registering for a Line 21 Account
Once your account and card is registered, you can follow our step by step guide for using the app below.
Using the Line 21 Live Captions App
A step-by-step guide for users to add Line 21 Live Captions to their Zoom Meeting, made with Scribe.
Removing the App
To remove our Line 21 Live Captions app from your Zoom account, you can take the following steps:
- Login to your Zoom Account and navigate to the Zoom App Marketplace.
- Click Manage >> Added Apps or search for the "Line 21 Live Captions" app.
- Click the "Line 21 Live Captions" app.
- Click Remove.
We’re sorry to see you go, and hope you’d like to share your reasons with us to improve our service - please email hello@line-21.com with any feedback you may have.
Troubleshooting
My Zoom bot won’t join the call?
Check your Zoom invitation is correct.
My captions aren’t appearing on the screen? Check you have created a Zoom destination in the Line 21 dashboard; if missing, please create one. Next, please check you have provided the correct API token in Line 21 ‘Destination’. If the option for providing an API token is not appearing, please check your Zoom meetings and enable manual captions as per Zoom’s guidance.
Contact Support
All support requests will be responded to within 24 hours - we ask our users to email hello@line-21.com.