Email support comes with every account, and paid plans add chat and phone. Live event support is booked separately on every plan, from $100 per hour.
Pay as you goEssentialProEnterprise
Basic support
Email-based support.
Pay as you go
Included
Essential
Included
Pro
Included
Enterprise
Included
Pro support
Email, chat and phone support.
Pay as you go
—
Essential
Included
Pro
Included
Enterprise
Included
Enterprise support
Dedicated account manager and a custom SLA agreed with your team.
Pay as you go
—
Essential
—
Pro
—
Enterprise
Included
Live event support
A support engineer on standby during your events. Booked separately on every plan.
Pay as you go
From $100 / hour
Essential
From $100 / hour
Pro
From $100 / hour
Enterprise
From $100 / hour
Pay as you go rates
Every service is available on every plan. Pay as you go accounts are billed at these rates; paid plans use them for usage beyond their included hours.
01
Manual captioning
Included
Bring your own captioners, respeakers or Velotype writers. Their captions reach browser, overlay and API token destinations such as Zoom, Teams and YouTube at no cost, with no limits.
Caption view page
Overlay app
Zoom, Teams and YouTube via API token
Download as transcripts and subtitles
02
Human captioners
from $120 / hour
We work with a large network of professional captioners and captioning agencies to cover a wide variety of languages and timezones.
High-accuracy certified professional writers
Wide language coverage
On-site or remote
03
ASR: automatic speech recognition
$15 / hour
Use speech-to-text models to automatically create captions with up to 97% accuracy.
State-of-the-art STT models
Custom dictionaries
Direct audio or RTMP stream ingest
04
AI Proofreader
$21 / hour
Safeguard your captions against typos and name errors using a context-aware AI.
State-of-the-art LLMs
Build custom event context
Tweak in real time
05
AI translations
$9 / language-hour
Translate captions automatically into 120 languages. Billed for each language you add.
State-of-the-art translation engines
Custom dictionaries
Over 120 languages supported
06
AI dubbing
$30 / language-hour
Live spoken-language interpretation with synthesised voice tracks, alongside your captions and translations.
Live interpretation
Multi-language audio
07
RTMP video encoding
$24 / channel-hour
Captions encoded into your stream and sent wherever you already broadcast.