Technical Support
Providing technical support is integral to our mission at Line 21. Our team of experts ensures that your captioning services run smoothly and efficiently, from setup to live event management. We offer comprehensive support for all our technologies, including our proprietary software and intelligent software.
365 Assistance
Our dedicated support team is available around the clock to forecast disruptions and proactively ensure uninterrupted service during your live events.
Expert Guidance
We offer expert guidance on integrating our live captioning solutions with your existing systems, ensuring seamless operation and optimal performance.
The Line 21 Advantage
Our commitment to exceptional technical support enhances the reliability and efficiency of our captioning services.
Proactive Monitoring
Our team continuously monitors systems in real time to preemptively address potential issues, ensuring a smooth and uninterrupted live captioning experience.
Tailored Solutions
We understand that every client has unique needs. Our support services are customised to meet your specific requirements, providing tailored solutions that optimise your live captioning setup.
Resources
We’re proud of our intuitive software design, making it simple for everyday users to explore and create accessible live events with. Our team supports throughout, from onboarding to event execution with real-time assistance, documentation and one to one demonstrations.
Why Choose Line 21
Reliability
With our 24/7 support, you can rely on us to keep your live captions flowing smoothly, no matter the time or location of your event.
Expertise
Our technical support team comprises seasoned professionals with extensive experience in the captioning industry, ready to assist with any technical challenge.
Customer Focus
We provide personalised support that ensures your audience needs are met promptly and effectively - we’re invested in accessibility, and delivering your live captions accurately.
Trust Line 21 for unparalleled technical support that ensures your live captioning services are reliable, efficient, and seamlessly integrated. Our dedication to excellence and customer satisfaction makes us the preferred choice for comprehensive technical support in the captioning industry.